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Hotel · Mexico City · Federal District

Hotel Santa Cruz

A 104-room hotel on Avenida Presidente Juarez in the Tlalnepanlta de Baz district, with a restaurant, bar, and free on-site parking.

  • Free on-site parking
  • 24-hour reception and security
  • Restaurant and bar on site
7.5 Very good 293 reviews Booking.com 7.5 · 293 reviews

About

Hotel Santa Cruz

Hotel Santa Cruz is a 104-room, smoke-free property located on Avenida Presidente Juarez in the Tlalnepanlta de Baz district of Mexico City. The hotel offers practical amenities including a restaurant, bar/lounge, vending machines, and a lift, plus luggage storage and 24-hour security.

Guest rooms feature flat-screen TVs, writing desks, and private bathrooms with showers. The hotel provides room service, housekeeping, and a grocery shopping service. Free parking is available on site, and check-in runs from 14:00 to 20:00.

  • No smoking on site
  • Wi-Fi
  • Free parking
  • 24-hour reception
  • No pets allowed
  • 24-hour security

In brief

What works, what to weigh

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Strengths

3 reasons to book
  • Spacious, brand-new rooms — Guests repeatedly mention that the rooms feel new, are extremely spacious, and come with useful extras like a TV and writing desk.
  • Free on-site parking — One of the few hotels in the area to offer free parking directly at the property, a significant convenience for drivers.
  • Friendly and helpful staff — Multiple reviews highlight the welcoming and supportive staff, including one who gave great city tips.
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Worth weighing

3 to weigh
  • Value score below the area average — The Value rating is 7.1, while the average rating for hotels in the area is 8.2, suggesting that some guests feel the price-to-quality ratio is a bit off.
  • Limited check-in window — Check-in is only from 14:00 to 20:00, which may be inconvenient for late arrivals.
  • No pets allowed — The hotel does not permit pets, which might be a drawback for travelers with animals.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Standard King Room

  • 1 King-size bed
  • Shower

Economy Quadruple Room

  • 2 Double beds
  • Shower

Superior King Room

  • 1 King-size bed
  • Shower

Superior Quadruple Room

  • 2 Double beds
  • Shower

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • 24-hour reception
  • 24-hour security
  • Lift
  • No smoking on site
  • Smoke detectors
  • Fire extinguishers
  • Key access

Services

  • Room service
  • Housekeeping
  • Grocery shopping service
  • Luggage storage
  • Business centre
  • Meeting/ Banquet facilities

Food & Drink

  • Restaurant
  • Bar/ Lounge area
  • In-room breakfast
  • Vending machines

Room Amenities

  • Flat-screen TV
  • AM/FM alarm clock
  • Free toiletries
  • Sink

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

7.5
Very good 293 reviews

Guest-rated 7.5/10 from 293 reviews

Booking.com · 7.5 · 293 reviews
7.5Verified guest

“The staff was incredibly nice and we would love to stay here again, the room was brand-new and extremely spacious, and it had a shower and bath sheets.”

7.5Verified guest

“The room was brand-new with a private bathroom. Extras like TV and a writing desk were appreciated.”

7.5Verified guest

“The room was new and had a bathtub, a TV, and a writing desk.”

7.5Verified guest

“The staff here are super friendly and the standard king room is really spacious. We paid around $436 for it. Plus, they have free parking right on site for guests.”

7.5Verified guest

“I liked staying at this place, the staff were friendly and gave great city tips, my room had a TV and a writing desk.”

04 — Location

Getting around Mexico City

The property sits in Mexico City.

Location: Hotel Santa Cruz is on Avenida Presidente Juarez in the Tlalnepanlta de Baz district of Mexico City, a busy commercial area with easy access to local services and transport.

Avenida Presidente Juarez, Mexico City, Federal District, 54090, Mexico

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-20:00
Check-out
By 06:00-13:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
104 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 20:00, and check-out is from 06:00 to 13:00.

Is parking available at the hotel?

Yes, free on-site parking is available for guests.

Are pets allowed at Hotel Santa Cruz?

No, pets are not allowed at the hotel.

Does the hotel have a restaurant?

Yes, the hotel features a restaurant and a bar/lounge area, and also offers room service.

What room types are available?

The hotel offers Standard King Rooms, Economy Quadruple Rooms, Superior King Rooms, and Superior Quadruple Rooms.

Nearby

Other top-rated stays in Mexico City

Want a different style or budget? Here are more highly-rated options in the area.

8.1

Hotel Palace Mexico

Guest-rated 8.1/10 — among the top stays in Mexico City.

Mexico City

8.6

Hotel Manalba

Guest-rated 8.6/10 — among the top stays in Mexico City.

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7.6

Hotel Finisterre

Guest-rated 7.6/10 — among the top stays in Mexico City.

Mexico City

7.7

Pedregal Palace

Guest-rated 7.7/10 — among the top stays in Mexico City.

Mexico City

7

Hotel Aquario

Guest-rated 7/10 — among the top stays in Mexico City.

Mexico City

7.3

Uotan

Guest-rated 7.3/10 — among the top stays in Mexico City.

Mexico City

The bottom line

Hotel Santa Cruz is a solid choice for travelers who prioritize free parking, spacious new rooms, and a friendly staff over a bit of value. The limited check-in window and lack of pet-friendly policy are the main caveats.

7.5A practical stay with generous rooms and free parking, though the check-in hours are tight.

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